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Privacy Policy
This Privacy Policy explains how Novajackpot Casino may collect, use, store and disclose personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their information, cookies and marketing communications.
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Information we may collect
Novajackpot Casino may handle information that identifies, relates to or could reasonably be connected with a player. The information collected depends on how the website and services are used. Some information is provided directly by the player, while other information may be recorded automatically when a player visits the website or uses an account.
Page contents
Account and identity information
When a player opens or uses an account, the site may handle account details such as a name, date of birth, residential or contact information, username, account preferences and records of communications with support. Players may also provide information when completing forms, making enquiries, changing account settings or participating in available services.
Verification and compliance information
To help verify an account and protect the platform, the site may handle identity verification documents and related information. This can include documents or details used to confirm identity, age, location or account ownership. Additional information may be requested where necessary for anti-fraud, security, responsible gaming or other compliance checks.
Payment and transaction information
The site may record information about deposits, withdrawals, wagering activity, account balances, bonuses where applicable and other transactions connected with an account. Payment details may be processed through payment providers. Where appropriate, the site may receive confirmation or limited payment information from those providers rather than storing complete payment credentials.
Technical and usage information
When a player uses the website, technical information may be collected automatically. This may include an IP address, browser type, device type, operating system, general location information, language settings, pages viewed, links used, access times and information about how the website performs. This information helps the site operate, maintain security and understand general usage.
Support and communication records
If a player contacts support, the site may keep a record of the enquiry, the information supplied, the response and any steps taken to resolve the matter. Keeping these records helps with account assistance, security reviews, service improvement and responding consistently to future enquiries.
How information is used
Personal information is handled for purposes connected with providing and managing casino services. The site aims to collect and use information that is reasonably relevant to those purposes. Depending on the circumstances, information may be used in the following ways:
- To create, maintain and administer a player account.
- To provide website features and process account activity, transactions and requests.
- To verify identity, age, location and account ownership where checks are required.
- To detect, prevent and investigate fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
- To protect the website, systems, players and service providers from security threats.
- To provide customer support, respond to questions and manage complaints or disputes.
- To meet legal, regulatory, record-keeping and other compliance obligations that apply to the service.
- To monitor performance, troubleshoot technical problems and improve the website and player experience.
- To send service-related messages, including account, security, transaction and policy communications.
- To send marketing communications where permitted and where the player has provided consent or another appropriate permission.
The site may combine information from account activity, verification checks, transactions, support conversations and technical records when this is reasonably necessary for the purposes described in this Policy. Information may also be used to enforce applicable terms, protect legal rights and respond to lawful requests.
Sharing information
Personal information may be shared with service providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, security, customer support, communications, analytics or other operational functions. Providers are expected to handle information for relevant service purposes and with appropriate safeguards.
Information may also be disclosed where reasonably necessary to protect players or the service, investigate suspected misuse, establish or defend legal claims, comply with a lawful request or meet an obligation imposed by applicable requirements. The site does not intend to disclose more information than is reasonably needed for the relevant purpose.
Retention of information
Personal information is kept only for as long as it is reasonably required for the purposes described in this Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be retained for a period required by law even after an account has been closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Cookies, security and international handling
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep parts of the site working, support account functions, maintain security and understand how visitors use the website. Some cookies may be necessary for core functions, while others may help with performance, analytics or relevant communications.
A cookie is a small text file or similar identifier stored on a device by a website. Cookies can help recognise a browser during a visit or a later visit, but they do not necessarily identify a person by themselves. Information collected through cookies may be combined with account or technical information where this is necessary for a stated purpose.
Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the availability, security or functionality of parts of the website. Browser controls vary, so players should check the help or privacy settings provided with their browser.
Security measures
Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, electronic transfer or storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.
Players should not share account passwords or security codes with other people. If a player believes that an account or personal information may have been accessed without permission, they should contact support promptly so that the matter can be reviewed and appropriate steps can be considered.
Storage and overseas service providers
Some service providers supporting the website may store or process information in locations outside Australia. Where information is handled in another location, reasonable steps are taken to support appropriate protection and to use the information only for relevant business or service purposes. The location and availability of particular providers may change as services develop.
Privacy choices and data requests
Players may have rights and choices concerning the personal information held about them. These rights can depend on the circumstances, the nature of the request and any obligations that apply to the service. A request may need to be checked before it is completed so that information is not disclosed to the wrong person.
How to exercise your rights
For privacy questions or data requests, contact support@novajackpotcasino.wtf. Players may use this contact to request access to personal information held about them, ask for inaccurate or incomplete information to be corrected, request deletion of their data, or withdraw consent to marketing communications.
- Access: ask for information about the personal data held and, where appropriate, a copy of that information.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
- Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to keep it.
- Marketing consent: withdraw consent to marketing communications at any time. Players may also use an unsubscribe option included in a marketing message where one is provided.
A deletion request may not remove every record immediately. Some information may need to be retained for security, dispute resolution, fraud prevention, transaction records, account administration or a period required by law. Where information must be retained, it will be kept for the relevant purpose and handled in accordance with this Policy.
A request should include enough information to identify the relevant account and understand what is being requested. The site may ask for reasonable additional details to verify the request. If a request cannot be completed in full, the reason may be explained to the extent permitted, together with any available alternative.
Updates to this Policy
This Privacy Policy may be updated when services, technologies, business processes or applicable requirements change. The latest version published on the website will apply from its stated publication or effective date. Players should review this page from time to time to remain informed about how personal information and privacy choices are handled.
